General Manager - Aftersales (Parts)

The General Manager of Parts is responsible for planning and managing parts sales within the Construction Division. The role ensures the achievement of sales targets, profitability, investment control, and cost efficiency while maintaining high customer satisfaction in terms of quality, speed, and pricing.

Key Responsibilities

1. Business Strategy & Execution
- Ensure the implementation of the business plan and policies, achieving sales volume, profitability, and inventory control targets.
- Define and oversee activities, validate processes, control goals and deadlines, and disseminate key business information.

- Align planning and reporting with corporate requirements.

2. People & Process Development
- Set individual performance goals, monitor results, and provide training and guidance.
- Foster a positive work environment and promote professional growth.

3. Sales & Profitability Management
- Define and manage sales targets, profitability, stock control, turnover, costs, and operations.
- Validate and monitor pricing policies, product offerings, promotions, inventory, and department costs.
- Lead teams to achieve set goals through structured business reviews.

4. Customer Satisfaction
- Monitor delivery performance, delays, and response times to inquiries/complaints.
- Lead continuous improvement initiatives to enhance customer satisfaction and drive parts
sales growth.

5. Market Trends & Business Growth
- Stay informed about industry trends through courses, events, and professional associations.
- Develop initiatives to align the business with evolving market needs.

6. Cross-Functional & Global Collaboration
- Promote synergies between local and global operations to enhance the parts business.
- Drive continuous improvement projects, particularly in purchasing, sales, and digital
solutions.

7. Distributor Network Management
- Support and manage compliance initiatives, relationship-building efforts, and strategic policy
reviews with distributors.
- Ensure the effective execution of distributor management plans.