Customer Loyalty Specialist

We’re seeking a proactive, organized Customer Loyalty Specialist with experience in customer engagement and marketing strategy. The ideal candidate has a strong background in managing CRM projects, loyalty programs, and marketing campaigns, along with the ability to work across teams. You’ll be data-driven, skilled in budget management, and passionate about improving customer experiences. Experience in the luxury or automotive industries is a plus.

What You’ll Do
You will support the development and execution of CRM and marketing strategies, managing customer loyalty programs, campaigns, and customer insights. You'll coordinate with multiple teams to ensure smooth implementation and monitor progress, helping improve the customer journey and satisfaction. Additionally, you will handle CRM system administration, manage budgets, and analyze customer service reports to provide actionable improvements.

What You Bring

• 4+ years of experience in CRM, customer success, or marketing roles with strong project management skills.
• Expertise in managing B2C customer engagement and loyalty programs.
• Data analysis and budget management experience.
• Bachelor’s degree in Administration, Marketing, Engineering, or related fields.
• Fluent in English.
• Resilience, dynamism, and the ability to thrive in a fast-paced environment.

What sets this company apart:
Our client is a globally recognised brand known for its commitment to innovation and excellence. They offer a dynamic work environment where creativity and initiative are valued. Their team is composed of diverse, talented individuals who are dedicated to delivering high-quality experiences for their customers. They believe in providing their employees with opportunities for professional growth and development, fostering a culture of continuous learning.

Please submit your CV in English.

For further information, please reach out to Yasmin.Vasconcelos@RobertWalters.com