Head of Customer Loyalty & Experience

We're searching for a Head of Customer Loyalty & Experience to lead their efforts in enhancing customer relationships and driving data-informed strategies. The successful candidate will be responsible for implementing CRM strategies that ensure high-quality data, optimising sales processes, conducting market research, and enhancing customer experiences. If you're proactive, analytical, and passionate about creating exceptional customer journeys, check it out!

What you'll do:
Your role will be diverse with responsibilities ranging from introducing the internal CRM system to the market to managing customer care and communication programs. You will serve as the primary point of contact for managing and distributing customer engagement programs. Your ability to develop a comprehensive customer contact strategy will be crucial in this role. Additionally, you will provide a robust system basis to manage the sales funnel by integrating all prospecting channels into a structured tracking process. Your analytical skills will come into play as you conduct regular analysis of sales funnel indicators to support Regional Managers in optimising dealer-level processes.

What you bring:

• Bachelor’s degree in Business Administration or related areas with a focus on customer care / CRM
• Master’s Degree (preferred) or MBA
• 8+ years of experience in Marketing and CRM focusing on high-involvement product marketing
• 3+ years of leadership experience
• Excellent verbal and written communication skills with fluency in English (written and verbal)
• Proactive with an analytical mindset and data driven approach

What sets this company apart:
Our client is a globally recognised brand known for its commitment to innovation and excellence. They offer a dynamic work environment where creativity and initiative are valued. Their team is composed of diverse, talented individuals who are dedicated to delivering high-quality experiences for their customers. They believe in providing their employees with opportunities for professional growth and development, fostering a culture of continuous learning.

Please submit your CV in English.

For further information, please reach out to Yasmin.Vasconcelos@RobertWalters.com