Client Manager

We are looking for a Client Manager to join a global tech company that is growing with triple-digit numbers, and acquiring some of the world’s most well-known brands as customers. This is one of the fastest-growing technology companies in the world today.

We are seeking an experienced Client Manager to manage and grow the customer base. This person will build and mentor a team of world-class planning professionals to deliver outstanding results at their customers.

What you’ll do for us…

Customer Management:

• Take ownership of one or multiple highly complex customer accounts;
• Build long-term relationships at executive and operational levels;
• Resolve project issues including timeline, budget, and scope;
• Provide regular project communication and status reporting;

Team Management:

• Build and manage a team of high caliber planning practitioners including functional subject matter experts, engagement leads and implementations consultants.

Peer Relationships:

• Work closely with R&D to communicate field-level insights and customer issues;
• Help define functional requirements across disparate projects;
• Work closely with the marketing team for the specific customer events and press releases.

Customer Expansion and Sales:

• Responsible for expanding the customer account for future sales;
• Accountable for the profit, margin and pricing for consulting services;
• Oversee the invoicing and credit terms for managed clients;
• Responsible for the new services Statement of Work (SOW) which contains the resource plan and project execution timelines.

What you’ll have...

• 5+ years of experience in retail and consumer product supply chain experience that must include demand planning, assortment planning, order fulfillment and allocation planning
• 2 years’ experience in each of the following: management of financial/ business plan with post license sale revenue forecast (including annual/quarterly/monthly) managed with at least 80% accuracy; and managing project budgets, invoice process and accounting process for projects (including time and material, fixed bid, milestone acceptance)
• 3 years of experience resolving customer project issues, that must include 4 years’ experience escalating issues to the appropriate parties for the successful implementation of the project on time, budget and scope
• 4 years’ experience interfacing closely with R&D team to provide the field level insight and customer issues.
• Fluent English and Portuguese, Spanish would be a plus.

Are you ready to support global enterprises to drive their digital transformations? Apply now!