Customer Verification and Operations Lead

We are looking for an experienced Customer Verification and Operations Lead to maintain the integrity of our client operations and providing excellent service to their customers. The successful candidate will have proven experience in implementing KYC procedures, possess excellent team management skills, strong analytical and problem-solving abilities, and a deep understanding of relevant regulatory frameworks and compliance requirements.

What you'll do:

• Lead a team of professionals focused on reviewing documentation for account and payment method verification
• Monitor workload and efficiently allocate internal capacity
• Provide training and support to KYC agents
• Review and update KYC processes and policies, ensuring compliance with regulatory requirements and industry standards
• Identify process improvement opportunities and implement optimization strategies
• Collaborate with other departments to ensure seamless KYC operations
• Stay updated on regulatory requirements and industry best practices related to KYC

What you bring:

• Proven experience in implementing KYC procedures
• Excellent leadership and team management skills
• Strong analytical and problem-solving skills
• Familiarity with relevant regulatory frameworks and compliance requirements in the iGaming industry
• Strong interpersonal skills, with the ability to collaborate effectively across departments and cultures
• Excellent attention to detail
• Good knowledge of Microsoft Office/Google Suite

What sets this company apart:

Our client is an industry leader within the gaming sector, known for their commitment to excellence and integrity. They offer a dynamic and inclusive work environment, where innovation and collaboration are highly valued. Their employees enjoy flexible working opportunities, generous pensions contributions, and numerous training opportunities to support their professional growth.