Technical Account Manager

Robert Walters have partnered with a fast growing Cyber Security Company, to recruit a remote Technical Account Manager, Based in Brazil. They are one of the world's leading risk intelligence leaders, empowering online businesses to stop fraud, build trust, and drive growth. With offices across the globe and customers on every continent, you could be a part of this rapidly expanding business. Read the description below to see if you have a fit with the role!

Key Responsibilities:

As a Technical Account Manager, you will be the solutions expert and a trusted advisor to
clients. You will be responsible for maintaining and strengthening client relationships, as well as
supporting clients through the implementation of solutions. You will work closely with the
team to provide high quality service and support, such as technical consultation and quick
troubleshooting.

• Advise on technical support and product adoption for clients in line with pre-sales, post-sales
and the renewal processes.
• Work closely across the different internal teams to provide prompt and professional
troubleshooting for any technical challenges faced by clients.
• Ability to stand in the client's shoes and dedication to drive high level of client satisfaction.
• Perform regular technical account reviews, product trainings and on-site visits to provide
insights and analytics for clients.
• Assist clients in their upgrades and migration by providing technical support to ensure longterm
success.
• Be the trusted technical advisor our clients seek and work with the product and
engineering teams to manage client feature request prioritization.
• Pro-actively advocate for product adoption by identifying opportunities in which our
product can better fit with client needs and technology.

Key Requirements:

• Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
• Minimum of 3 years experience in Technical Account Management, Sales engineering or Support
engineering experience in the B2B enterprise Software / SaaS / payments industry
• Knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced
work environment
• Excellent written and verbal communication skills to effectively communicate and present
technical concepts to both technical and business audience

If you have a fit with this role, please apply via the link, and send your CV to Craig.Rowbottom@RobertWalters.com